Claims Customer Service
HCP is committed to Customer Satisfaction
- If you have questions regarding your claim(s) you may contact the Customer Service Department at 516-746-2200 or 800-877-7587.
- Customer Service Representatives are available Monday through Friday (excluding holidays) between 8:30am and 5:30pm.
Notice to Members:
Notice to Providers:
- HCPIPA encourages providers to utilize Electronic Data Interchange (EDI) for submission of claims. As a general rule, clean claims submitted via EDI can be processed more rapidly than those submitted on paper.
- Providers who wish to file a request for Claims Reconsideration may do so in writing. The request must be received within 60 days of the original claim payment date. Submit your request to:
HealthCare Partners, IPA
Attn: Claim Reconsiderations
501 Franklin Avenue
Garden City, NY 11530
HCPIPA-participating providers may contact a Provider Services Representative at 516-746-2200 or 888-746-2200.
Please visit the Claim Submission Instructions section of this website for helpful hints on successful claims submission.