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Claims Customer Service

HCP is committed to Customer Satisfaction

• If you have questions regarding your claim(s) you may contact the Customer Service Department at 516-746-2200 or 800-877-7587.
• Customer Service Representatives are available Monday through Friday (excluding holidays) between 8:30am and 5:30pm.

Notice to Members:

• HCPIPA members who receive provider bills in error for authorized services should forward these bills to HCPIPA at:

  HealthCare Partners, IPA
  Attn: Claims
  1225 Franklin Avenue
  Suite 100
  Garden City, NY 11530

Notice to Providers:

• HCPIPA encourages providers to utilize Electronic Data Interchange (EDI) for submission of claims. As a general rule, clean claims submitted via EDI can be processed more rapidly than those submitted on paper.
• Providers who wish to file a request for Claims Reconsideration may do so in writing. The request must be received within 60 days of the original claim payment date. Submit your request to:

  HealthCare Partners, IPA
  Attn: Claim Reconsiderations
  1225 Franklin Avenue
  Suite 100
  Garden City, NY 11530
  
  HCPIPA-participating providers may contact a Provider Services Representative at 516-746-2200 or 888-746-2200.

Please visit the Claim Submission Instructions section of this website for helpful hints on successful claims submission.